Shipping: we ship worldwide by DHL Express door to door services. All packages are tracked at every step and require a signature of the recipient. The shipping itself takes up to 7 working days to get to anywhere in the world. Shipping price is added in the shopping cart, based on your location and volume of the order. The prices of the dresses in the shops pages are displayed prior to shipping charges applied.
Returns: returns are only accepted if the item is faulty, as they are made to your measurements. If an item is faulty, we will either fix it, provide an exchange or accept a return for a refund - this is a subject for negotiation. For these return policies to be effective, we must be contacted within 48 hours after the item has been signed for and received. After that time all sales are final and returns are not negotiable.
Cancellations: order cancellations are accepted within 14 days after it was placed. A restocking fee of 20% will be deducted if you choose to cancel within that time.
Alterations: due to the nature of custom measured gowns, you are very likely to not need alterations, but if you do, those will be minor.
Production time: production of your gown takes 3 months. The shipping is included into this timeline. The first 4 to 8 weeks is queue, therefore you can provide your measurements within the first 4 weeks after order.